Restore Spinal Flow® Privacy Policy

Effective Date: 12 May, 2026

Restore Spinal Flow (ABN: 44 154 789 186 Shift To Glow Collective), located at 22 Pennants Street, Castle Hill, NSW 2154, Australia, is committed to protecting your privacy. As a health service provider collecting sensitive health information through questionnaires, treatment forms, and consultations, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy explains how we collect, use, store, disclose, and protect personal information and health information for both health services and website usage.

1. Information We Collect

Health Services & Client Information

When you book a Spinal Flow® session or complete our Health Questionnaire, we collect:

• Personal details: Name, date of birth, address, phone, email, emergency contacts

• Health information (sensitive data): Medical history, symptoms, medications, allergies, injuries, lifestyle factors, stress/emotional history, treatment notes

• Administrative data: Appointment times, payment details, session feedback

Website Usage (www.restorespinalflow.com.au)

When visiting our site, we automatically collect:

• Device information: IP address, browser type, device, time zone, pages viewed

• Usage data: Referral sources, time spent on pages, interactions with forms

• Form submissions: Name, email, phone from contact/newsletter forms (provided voluntarily)

Note: Health questionnaires are separate from website forms and receive heightened protection as sensitive health data.

2. How We Collect Information

• Directly from you: Health questionnaires, booking forms, phone/email consultations, in-person visits

• Automatically: Website cookies, analytics, server logs (for security/usage stats only)

• Third parties: Payment processors, booking systems (with your consent), referring practitioners (authorised cases)

3. Why We Collect and Use Your Information

Primary Purposes (Health Services)

• Provide, coordinate, and improve Spinal Flow® sessions

• Assess treatment suitability and monitor health changes

• Communicate appointments, aftercare, follow-ups

• Process payments and manage accounts

• Legal/safety obligations (insurance, record-keeping)

Secondary Purposes

• Send newsletters, wellness tips, offers (only with consent; unsubscribe anytime)

• Website improvement and security

• Business analytics (anonymised)

Health information is only used for these healthcare-related purposes or directly related secondary purposes permitted by APP 6.

4. Disclosure of Information

We may disclose your information to:

• Service providers: Booking software, payment processors, email platforms (Hostinger), IT/cloud services

• Health professionals: With your consent or for coordinated care

• Business partners: Accountants, insurers, legal advisors

• Legal authorities: When required by law, subpoenas, or safety concerns

No selling of data. Overseas disclosures (if any) comply with APP 8 requirements.

5. Data Security

We implement reasonable safeguards:

• Physical: Locked filing cabinets, access controls

• Technical: Password protection, encryption, secure servers

• Administrative: Staff training, access limitations, regular audits

However, no internet transmission or storage is 100% secure. We cannot guarantee absolute security.

Data retention: Health records kept for 7 years (standard healthcare practice), then securely destroyed/de-identified.

6. Your Privacy Rights (Australian Law)

Under the Australian Privacy Principles, you have rights to:

1. Access your personal/health information

2. Correct inaccurate/outdated information

3. Delete information (subject to legal retention requirements)

4. Restrict processing in certain cases

5. Complain about privacy breaches

How to exercise rights: Email hello@restorespinalflow.com.au with your request. Verification required.

7. Website Cookies & Tracking

Our site uses:

• Essential cookies: Site functionality

• Analytics cookies: Usage statistics (anonymised)

• No targeted advertising

Manage preferences via browser settings. Disabling cookies may limit site features.

8. Third-Party Links

Our site may link to external sites. We are not responsible for their privacy practices.

9. Marketing Communications

Newsletter subscribers receive:

• Spinal Flow® education, offers, wellness content

• Easy unsubscribe in every email

• Compliance with Spam Act 2003

10. Privacy Complaints Process

Step 1: Contact us at hello@restorespinalflow.com.au
Step 2: If unsatisfied, lodge with Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992

11. Changes to This Policy

We may update this Policy. Material changes posted on our website with new effective date.

12. Contact Information

Restore Spinal Flow®
Email: hello@restorespinalflow.com.au
Website: www.restorespinalflow.com.au/privacy-policy

Related: See our Medical Disclaimer for treatment expectations.

This policy reflects Australian healthcare privacy requirements for practices collecting health questionnaires and providing wellness services. Last reviewed: May 12, 2026.

Medical Disclaimer

Spinal Flow® Technique is not intended to diagnose, treat, cure or prevent any disease, and should not be considered a substitute for any medical treatment program. There are no known contraindications for Spinal Flow® Technique. If you have any medical concerns or are unsure whether this treatment is appropriate for you, please seek advice from a medical professional.

Individual experiences and results may vary. Your Spinal Flow® Practitioner will explain the possible reactions and outcomes that may occur during the course of the treatment program. It is important to maintain realistic expectations regarding the results of the treatment. You acknowledge that no guarantees are provided for achieving specific results or for the time required to reach desired outcomes.

To assist us in providing the best possible care, please inform us of any changes in your health conditions or other factors that may affect the treatments.